ValorAI

Privacy Policy

Last updated: 10/22/2025

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, password)
  • Profile information
  • Usage data and interactions with our services
  • Payment information (processed securely through Stripe)
  • DD-214 documents and military service records (only when you use our Benefits Report feature)
  • Veterans Affairs (VA) account information (only when you connect your VA account)

VA Benefits Report Feature

When you use our free VA Benefits Eligibility Report feature:

  • DD-214 Upload: Your DD-214 document is processed using AI to extract service information and assess benefits eligibility
  • Data Usage: Information from your DD-214 is used solely for generating your personalized benefits report and creating your ValorAI user profile
  • Temporary Storage: For anonymous users, reports are automatically deleted after 24 hours unless you sign up and claim the report
  • No Sharing: Your DD-214 data and service records are never shared with third parties or used for any purpose other than benefits analysis

VA Account Connection (VA.gov Integration)

When you connect your VA.gov account to ValorAI:

  • OAuth Authorization: We use VA.gov's secure OAuth 2.0 authentication to access your veteran information. You control which data you authorize us to access.
  • Data We Access: With your permission, we may access:
    • Veteran verification status
    • Service history (dates, branch, discharge type)
    • Disability rating information
    • Active claims status and updates
    • Benefits enrollment data
  • How We Use VA Data: This information is used to:
    • Auto-fill VA forms with accurate service information
    • Track your claim status in real-time
    • Provide personalized benefits recommendations
    • Display your service history and disability ratings
  • Data Storage: VA data is encrypted at rest and in transit. OAuth tokens are stored securely and automatically refreshed.
  • You Control Access: You can disconnect your VA account at any time from Account Settings, which immediately revokes our access and deletes your VA data from our systems.
  • No Sharing: Your VA data is never sold, shared with third parties, or used for marketing. It is used exclusively to provide you with benefits services.
  • Compliance: We follow all VA security requirements and data handling policies. Our integration is subject to VA review and approval.

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process your transactions
  • Send you important updates and notifications
  • Improve our services and user experience

3. Data Storage and Security

We use industry-standard security measures to protect your data, including:

  • Encryption of sensitive data
  • Secure database hosting through Supabase
  • Regular security audits and updates

4. Your Data Rights

You have the right to:

  • Access Your Data: View all information we have collected about you
  • Delete Your Data: Request deletion of all your personal information, including DD-214 data, benefits reports, VA connection data, and account information
  • Export Your Data: Download a copy of your data in a portable format
  • Modify Your Data: Update or correct any information in your account

How to Delete Your Information

You can delete all your information at any time by:

  1. Going to your Account Settings in the dashboard
  2. Navigating to the Privacy & Data section
  3. Clicking "Delete All My Data"

Important: Deleting your data is permanent and cannot be undone. All your benefits reports, VA connection data, documents, and account information will be permanently removed from our systems within 30 days.

5. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: support@tryvalor.ai