Support & Help Center

ValorAI is a veteran-built platform for claim preparation. It helps veterans organize evidence, review forms, track supported VA status data, and work through next steps with AI-assisted guidance before they file.

ValorAI uses a freemium model. Start on ValorAI Free at no cost, then move to ValorAI Plus for $20/month when you need higher chat and analysis limits.

Yes. ValorAI uses bank-level encryption (AES-256) for all stored data and TLS for transport. VA connections use secure OAuth, we do not sell your data, and you can disconnect your ValorAI VA access or delete your account data from settings.

Your DD-214 is processed using AI solely to extract service information and generate your personalized benefits eligibility report — it is never sold, shared for marketing, or used for any other purpose. All uploads are encrypted in transit (TLS) and at rest (AES-256). For anonymous users, unclaimed reports expire after 24 hours and can no longer be claimed unless you sign up and claim them before that window closes. You can delete account-linked DD-214 data and reports at any time from Dashboard → Settings → Privacy. See our full Privacy Policy and Security page for more details.

With your permission, ValorAI can sync supported VA records such as service history, disability ratings, benefits details, and claims or appeals status. Coverage depends on the current VA integration path, and you can revoke ValorAI's access at any time.

No. ValorAI is software for education, organization, document review, draft preparation, and user-controlled workflows. We are not a VA-accredited representative, VSO, attorney, or claims agent, and we do not charge based on benefit increases, back pay, ratings, or claim outcomes.

No. ValorAI can help you prepare drafts, organize evidence, and understand next steps, but you control what gets filed and where. If you need someone to represent you or file on your behalf, use VA.gov or a VA-accredited VSO, attorney, or claims agent.

Yes. ValorAI is designed to complement accredited help. You can use ValorAI to keep documents, drafts, timelines, and questions organized, then share that context with a VSO, accredited attorney, or claims agent when you want formal representation.

ValorAI guides you through claim preparation step by step. Connect your VA account when available, upload supporting documents, and use the form workflow to prepare a cleaner draft. For final submission or representation, use VA.gov, mail, or an accredited representative.

ValorAI helps you understand denial reasons and compare appeal options: Supplemental Claim, Higher-Level Review, or Board Appeal. Our AI can summarize your decision letter, track deadlines, and flag evidence gaps for you to review with an accredited representative if you need representation.

You can cancel anytime from your account settings. Go to Dashboard → Settings → Subscription and click "Cancel Subscription." Your access continues until the end of your billing period, then your account returns to ValorAI Free.

You can delete all your data from Dashboard → Settings → Privacy. This permanently removes all your information, including VA connections, claims data, and chat history. Deletion is processed within 30 days for explicit deletions and follows retention defaults in our privacy policy.